FREQUENTLY ASKED QUESTIONS

Find answers to common questions about our products, orders, shipping, and returns.

ABOUT OUR BRACELETS

1.Are your stones natural?

Our bracelets are made with natural stones. Each stone has its own unique color, texture, and character, so slight variations are natural and make every piece one of a kind.

2.What bracelet sizes are available?

Our bracelets are available in different bead sizes, including 8mm and 10mm. Please check the product page for the available options and details.

ORDERS & PAYMENT

3.What payment methods do you accept?

We accept the payment methods available at checkout. Available options may vary depending on your location.

4.Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help before your order is processed or shipped.

SHIPPING

5.Where do you ship?

We currently ship to selected countries and regions. Available destinations and shipping options are shown at checkout.

6.How long does shipping take?

Shipping times vary depending on the destination and shipping method selected. Please refer to the shipping information shown at checkout for the estimated delivery time.

7.How can I track my order?

Once your order has been shipped, we will send you a shipping confirmation with tracking information when available.

RETURNS & REFUNDS

8.Can I return my bracelet?

Yes. Returns are accepted according to our Refund Policy. Please review our Refund Policy for eligibility, conditions, and the return process.

9.What should I do if my order arrives damaged?

Please contact us as soon as possible after receiving your order and include your order number and photos of the damaged item. We will review the issue and assist you with the next steps.

PRODUCT CARE

10.How should I care for my bracelet?

To keep your bracelet looking its best, avoid prolonged contact with water, perfumes, cosmetics, and harsh chemicals. Store it in a dry place when not wearing it.