SHIPPING POLICY

At DANÉVA, we carefully prepare every order and work with international shipping partners to deliver your jewelry safely and efficiently.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

During sales, holidays, or other periods of high order volume, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.Orders are shipped from China.

2. Shipping Time

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery estimates are:

• United States: 5–10 business days

• Europe: 5–12 business days

• Southeast Asia: 3–8 business days

• Other destinations: 7–15 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to customs clearance, weather, carrier delays, public holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping is free for all orders unless otherwise stated at checkout.

4. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

DANÉVA is not responsible for delays caused by customs clearance.

5. Tracking

When your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after shipment.

6. Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at sd1499863190@gmail.com as soon as possible.

We will work with the shipping carrier to investigate the issue and assist you with the next steps.

8. Contact Us

If you have any questions about shipping or your order, please contact us at:

DANÉVA
Email: sd1499863190@gmail.com
Address: Conggui East 4th Lane, Changzhou Subdistrict, Huangpu District, Guangzhou, Guangdong 510715, China